Think Fast, Talk Smart: Communication Techniques

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  • تم نشره في 2014/12/ 3
  • Matt Abrahams is a lecturer of strategic communication at Stanford GSB and the host of the top Careers podcast "Think Fast, Talk Smart," a show with research-backed techniques becoming a more confident communicator. Find it wherever you get your podcasts.
    Communication is critical to success in business and in life. Concerned about an upcoming interview? Anxious about speaking up during a meeting? Learn and practice techniques that will help you speak spontaneously with greater confidence and clarity.
    This video was recorded on October 25, 2014, in collaboration with the Stanford Alumni Association as part of Stanford Reunion Homecoming and the Graduate School of Business Fall Reunion/Alumni Weekend.

تعليقات • 4 098

  • Florance Tominiko
    Florance Tominiko 2 أشهر قبل +561

    Notes
    7:58 manage anxiety - acknowledge your anxiety
    9:22 reframe as a conversation, not as a performance.
    9:52 ask questions -gets audience involved, frames a conversation.
    10:12 note, should be questions -so you can answer, this is more helpful to remember
    10:29 use conversational language -includes audience and can help manage anxiety
    12:13 Be present-oriented -helps manage anxiety, helps bring you to the present
    16:42 Get out of your own way -stop thinking you need to get it right -you over analyze, you over evaluate, all this can make you freeze up
    24:41 make your challenging situations into opportunities -your approach affects the situation
    32:51 co-create and share -helps feel less nervous and defensive -these traits can help you accomplish
    33:32 slow down and listen -you need to fully understand the speaker in order to communicate
    38:35 Don't just do something, stand there -listen and then respond
    39:35 - 42:54 structures -structures in speaking helps you process information more effectively

  • MANOJ JAIN
    MANOJ JAIN 2 أشهر قبل +223

    What I learned from this talk
    1) anxiety is very natural and don’t let anxiety overtake you . Learn to manage it. I personally use deep breathing and meditation to overcome anxiety .
    2) Be inclusive in your communication.
    3) First become a good listener by being focused
    4) Treat every speaking occasion as an opportunity not as a challenge
    5) Remove No- But with Yes -And attitude
    6) public speaking should be like an inclusive conversation not as a performance.
    7) Your body language counts a lot .
    8) structured communication- problem -solution - benefit OR what -so what - now what

    • hikohi
      hikohi أشهر قبل +3

      💌🥀

    • Meiszter GDB
      Meiszter GDB 29 أيام قبل +1

      thanks man It helps me a lot to figured out what is the main content

    • hikohi
      hikohi 29 أيام قبل

      @Meiszter GDB 👌🍰💋💜

  • Nick
    Nick سنوات قبل +58

    Here's the notes I took, hope they are beneficial
    1. Have Anxiety under control
    1. Greeting Anxiety
    - Greet Anxiety, say hello to it, it's normal and natural, Take a deep breathe
    - Anxiety helps us, we just want to manage it
    2. Reframing it as a conversation
    - Use conversational language (Inclusive language)
    - start with questions in your presentation
    - reframe presentation as conversation with audience
    - presenting isn't performing
    3. Be in the present moment
    - bring yourself to present not the future
    - Be present Oriented
    - Walk out a building before talk
    - count number by back
    Audience should be comfortable
    2. Ground Rules
    - Get yourself out of your own way, don't be perfectionist
    - See things as an opportunity not a threat
    - Improvise
    - Dare to be dull
    - "Yes and .. " make it always on your tongue
    3. Slow down and listen
    - You should be in service of your audience
    4. We have to tell a story
    - Never lose audience, you can hook them by a story
    - you have two structure :
    1. Problem → Solution → Benefits
    2. What → So what ? (Why) → Now what
    -Structure sets you free

  • Antônio Michael
    Antônio Michael 9 أيام قبل +233

    Every family👨‍👩‍👦 has that one person who will break the family financial struggle, I hope you become the one🤝

    • Lisa O'Brian
      Lisa O'Brian 9 أيام قبل +9

      I pray I be the one🙏

    • IFEMDICHE OGENE
      IFEMDICHE OGENE 9 أيام قبل +14

      Successful people don't become that way overnight, what most people see at a glance wealth, a great career, purpose-is the result of hard work and hustle over time I pray that anyone who reads this will be successful in life.

    • Brett Wylie
      Brett Wylie 9 أيام قبل +4

      That's why we need to plan ourselves making extras in all we do because depending on paycheck that can give us our comfort and peace till we die is not guaranteed

    • Vašek Městka
      Vašek Městka 9 أيام قبل +3

      This is actually what most families are going through, tax and rents takes almost what they got monthly, leaving them with no savings...

    • Elisangela Borges
      Elisangela Borges 9 أيام قبل +4

      I'm a nurse and I saw all this coming, so I've planned myself so I engaged in forex trading, little I know about the business though but so far so good, Forex trading has been my very means of savings lately while my salary goes for bills and utilities

  • Panchajanya Sanyal
    Panchajanya Sanyal 8 أشهر قبل +403

    He is very confident, calm and knows exactly what he is doing. He has the pulse of the audience. Even as an online audience, I found it very interactive.

  • Sara Hawkins
    Sara Hawkins 3 أشهر قبل +41

    The one thing I noticed is that he used humor to relax and open up his audience, which in turn helps him to do the same. Secondly, he used opportunities to make it interactive, which helps them learn better and also keeps their attention.

  • Ishan S.
    Ishan S. 2 أشهر قبل +2160

    It amazes me greatly how I go from living an average lifestyle to making over 63k per month
    I've learned a lot over the past few years that there are plenty of opportunities in the financial markets; all it takes is just to focus on the right thing. Credits to Zach Micah Demers

    • Jorg Miller
      Jorg Miller 2 أشهر قبل +3

      I looked up his name on Google and was impressed by his resume; I consider myself lucky to have found this comment section.

    • Andreas Vankur
      Andreas Vankur 2 أشهر قبل +3

      That's a lot of money you're making. How do you do this on a regular basis? You have to be a trading genius.

    • Carol Sitsons
      Carol Sitsons 2 أشهر قبل

      You can certainly earn well with a good start-up capital. I take profits every week, and I've made a lot of money investing with Sir Zach Micah Demers, but your results are dependent on your investment capital.

    • Saulo Avien
      Saulo Avien 2 أشهر قبل

      Zach Micah Demers is a very knowledgeable person. I've known him for years, and reading through his qualifications, educational background, and resume is always impressive.

    • Ishan S.
      Ishan S. 2 أشهر قبل

      Search his full name

  • Artūrs Grundmanis
    Artūrs Grundmanis سنوات قبل +100

    List:
    Anxiety management:
    • Anxiety isn’t bad, it gives us drive to continue speaking.
    • Make your audience comfortable.
    • When your nervous try greeting your anxiety.
    • There are no mistakes in presenting.
    • List questions that you’re going to answer while presenting.
    • Use conversational language.
    • Don’t worry about the future consequences.
    • Try being in the moment.
    • Warm up your voice.
    Ground rules:
    • Speak more spontaneously.
    • Don’t be afraid to get things wrong.
    • Don’t fallow patterns.
    • Train your brain to get it out of the way.
    • See things as an opportunity.
    • Say more yes than no.
    • Slow down, focus and listen.
    • Respond with structure.
    • Never lose your audience.
    • Have ideas and themes.
    • Paraphrase questions.
    • Try figuring out who is your audience and what are their expectations.
    • If you’re asking a question, ask for some advice.

  • Ismail Shareef Mohammed
    Ismail Shareef Mohammed سنوات قبل +32

    I think apart from communication these rules can also be applied to our daily life to make it more easier and simpler.

  • Spooks
    Spooks 8 أشهر قبل +24

    He is an incredible speaker and he knows how to efficiently get his point across I am a high school sophomore and I watched this entire video no issues its understandable and easy to learn from and take into your own life.

  • Bitter Biscuit
    Bitter Biscuit 2 سنوات قبل +6381

    Notes, general ideas, and summary:
    Agenda of being an effective speaker regardless of it's being planned or spontaneous, depends on:
    1. Anxiety management.
    2. Ground rules.
    3. Speaking spontaneously.
    - Anxiety management
    85% of people are nervous when they speak in public. Anxiety isn't inherently a bad thing it can help you focus. However, excessive anxiety could impair our ability to speak spontaneously.
    The techniques used in anxiety management:
    - When anxiety symptoms kick in few minutes before public speaking (as in gurgly stomach, shaking limbs, etc.), just be mindful about them, acknowledge them and don't resist them "We simply greet our anxiety and say hey" Take a deep breath and don't let anxiety spiral out of control.
    - Re-framing public speaking as a conversation and not a performance. There is no "right" or "wrong" way of presenting (although there are certainly better or worse ways). there are multiple ways to make it as a conversation like:
    - Start with questions: they are dialogic in nature. They could be rhetorical, polling, or simply asking for information.
    - Using conversational language. Using an inclusive language and not distance the audience from ourselves and the speech, in addition to having a relaxed body language.
    - Be present oriented. Don't think about the far future. This in turn will clear your mind and make you less nervous. There are some ways of becoming present in the moment such as doing pushups, walking, listening to music, tongue twisters (they can help in warming up the voice as an added benefit) or it could be anything that brings the attention and use some cognitive resources.
    - Ground rules for being comfortable in speaking in spontaneous situations
    - Get out of your own way. Dare to be dull. Don't worry about being perfect or doing stuff flawlessly. Improvise, don't stockpile information, let your brain act spontaneously. Train the skill of improvisation. Because aiming at greatness could be in your way due to over evaluation, and over analyzation which leads to freezing up.
    - See things as opportunities and not as challenges or threats. Make it a conversation and don't make it an adversarial situation. Make it an opportunity to clarify and explain what's in your head, and understand what people are thinking. Take a "Yes, and.." approach instead of "No, but..".
    - Slow down and listen. "You need to understand the demands of the requirement you find yourself in, in order to respond appropriately". Don't jump to conclusions without gathering enough information. So, slow down and listen to understand and be in touch with the receiver to fulfill your obligation as a communicator. "Don't just do something, stand there."
    - Tell a story. Respond in a structured way. Having a structure is key to having a successful spontaneous, and planned speaking. It increases processing fluency which is how effective we process information. We process and retain structured information 40% more reliably and accurately than non-structured ones. For example to memorize a string of 10 numbers we structure them into 3,3, and 4 numbers. Structure helps us Remember.
    A couple of useful structures:
    - The "Problem > Solution > Benefit" Structure. You firstly start talking about what is the problem, then talk about a way/ways to solve the problem, and finally, talk about the benefit of solving it. Never lose your audience. Set expectations and provide a structure to keep the listener on track, and this structure helps with that. Could be re-framed as "Opportunity > Solution [steps to achieve it] > Benefit"
    - The "What? So what? Now what?" structure. Start firstly by talking about what the problem/idea is, why is it important, and then what the next steps are. This is a good formula for answering questions, and introducing people [Who they are? Why are they important? And what to do next with them (listening,drinking, etc..)]. In a spontaneous speaking situation we have to think about two things simultaneously; Figure out what to say and how to say it.
    Practicing these structures is a key skill for effective spontaneous thinking. "Structure sets you free."
    Sorry if there are any grammatical or spelling errors. I'm not a native English speaker.
    Edit: Spelling.

  • MOHAMMED TAHIR
    MOHAMMED TAHIR سنوات قبل +42

    Amazing lecture. I wish you all the best with coping with your anxieties and becoming effective comunicators

  • English journey with Vikas
    English journey with Vikas 2 أشهر قبل +4

    Here is one thing that is Easier said then done, so let's quickly inclusive the matter -
    1. Anxiety management
    2. Spontaneous communication
    Both are extremely important but not easy to apply it's totally understood in addition to this approach, we can develop spontaneous communication skill as per our purpose. Which will help you to remain motivated and positive towards spontaneous situation.
    On the very serious note he is a ture spellbinder who's a phenomenal way of articulating his spontaneous thoughts and notion.
    Genuinely i'm enough fortunate to watched this powerful vedeo.😊

  • Profiting in Professional Services
    Profiting in Professional Services 2 أشهر قبل +13

    This is amazing advice. Spontaneous speaking, off the cuff/in the moment, is a skill all professional service founders must master, and also teach their teams. Will be sharing this!

  • michael angshuk biswas
    michael angshuk biswas 7 أيام قبل +2

    I felt uncomfortable while watching the part of imagining gifts. But that was a great exercise. Amazing lecture. I loved the fact that he focused also on the importance of Active Listening. That game of S-P-E-L-L-I-N-G I-T was fun.

  • Plang Phalla
    Plang Phalla أشهر قبل +7

    This video is very inspiring and uplifting. I appreciate many words of wisdom and encouragement. It has a great way of motivating people to achieve their goals and dreams. Thank you for sharing this with us.❤❤❤

  • Gabriela Naveda
    Gabriela Naveda 2 سنوات قبل +377

    1. Manage anxiety
    1. “Greet” anxiety. “This is me feeling nervous”
    2. Reframe as a conversation not a performance
    1. Start with questions (rhetorical, polling, etc.)
    2. Use conversational language (“this is important to you” vs. “one must consider”, “step 1” vs. “The first thing for you to consider..”)
    3. Be in present moment to eliminate anxiety (orientation to time influences reaction).
    1. How: 100 pushups, tongue twisters, walk around building, focus on song, count backwards from 100 by tough numbers.
    Tongue twister: I slit a sheet. A sheet I slit and on that slitted sheet I sit.
    2. Warm up your voice
    2. Practice Steps to Speak Spontaneously
    1. Get out of own way (remove expectations)
    Activity: Point and shout wrong name, without pre-planning
    2. See interactions as opportunities not challenges
    Activity: Surprise gift challenge. Giver: “I knew you’d like it because...”
    3. Take time to listen
    Activity: Spell letters of conversation
    3. Use a useful structure
    1. Problem/opportunity-> solution -> benefit
    2. What?-> so what? (Why important) -> now what?
    Book: “Speaking up without freaking out”

    • Atishay
      Atishay 2 سنوات قبل +2

      thanks dear

    • BLESSING UKAEGBU
      BLESSING UKAEGBU 2 سنوات قبل +1

      Nice breakdown.

    • RaivoAdsValue
      RaivoAdsValue 2 سنوات قبل +2

      Thank you. Your notes saved my life this evening. ;dd

    • Monaa Lei
      Monaa Lei 2 سنوات قبل +2

      Thanks

  • Toch Samnang
    Toch Samnang سنوات قبل +8

    I love the fact that this is the first video that I can focus on and not getting bored. I'm the introvert, like I always feel nervous and scared to present in front of my friends when that happens I tend to forgot about the topic that I'm going to talk about 😭 I really can't take that anxiety off

  • Críticas do Zack
    Críticas do Zack سنوات قبل +73

    I love it! I'm a graduate student in bussines administration from Brazil, and these tips that were mentioned by Matt are very good for everyone who wants to be more effective in their voice. I consider myself a comunicative person, but I have some sttrugles when I am in front of lots of people. So after this presentation I'm more oriented on what I have to do to be more spontaneous when sharing my ideas.Thank you very much!

    • Sean Leith
      Sean Leith سنوات قبل +1

      It should be talk fast, think faster. I hate it when a speaker tell the audience to stand up, what the hell.

    • Carol Zanfolin
      Carol Zanfolin سنوات قبل

      É nois

  • Luvelle Gems
    Luvelle Gems 5 أشهر قبل +9

    Wonderful lecture to advance my knowledge of commutation skills. Im starting my journey to self improvement, who else is here with me?

  • TyraFromSaigon
    TyraFromSaigon سنوات قبل +878

    I was brushing my teeth and this video popped up on my feed. Instantly, I recognized Matt’s face right away.. he was my speech professor in 2007! So happy to see him here all of these many years later!! Good memories came back right away cause he was one of the best teachers!

    • M Catherine W
      M Catherine W سنوات قبل +5

      Cool

    • CloudGraduate
      CloudGraduate سنوات قبل +35

      Tell me that you went to Stanford without telling me…

    • Pradeep B
      Pradeep B سنوات قبل +4

      cool to know you had the privilege

    • Spiritual Sandeep edits
      Spiritual Sandeep edits سنوات قبل +1

      So you were there in 2007

    • TyraFromSaigon
      TyraFromSaigon سنوات قبل +3

      @Spiritual Sandeep edits He taught my first speech class yes! Not here

  • Just_Me_Crystal_V
    Just_Me_Crystal_V أشهر قبل +3

    As a proud member of AA, I have over 6 yrs public speaking experience. I prefer spontaneous vs planned, so not to give myself time to overthink or to seem scripted. I don't usually get very anxious and it gets easier every time.

  • Leroy Heim
    Leroy Heim 2 سنوات قبل +12528

    He Never uses "um","well","ah","hmm" for 50mins. Incredible....

    • Jesse Raymond
      Jesse Raymond 2 سنوات قبل +669

      Yes he did. Check 16:06

    • Ava C.
      Ava C. 2 سنوات قبل +883

      @Jesse Raymond You're one of those people loll... nice catch though 😂

    • g3ff01
      g3ff01 2 سنوات قبل +283

      He rather uses "so" to make transitions between the thoughts/sentences, but it you cannot really notice it, because it can also mean "therefore".

    • R Johnson
      R Johnson 2 سنوات قبل +97

      not difficult to do...just make it a habit. I used to use these words and almost never do now. took me a long time. like years.

    • R Johnson
      R Johnson 2 سنوات قبل +30

      douke turambi no he didn't.

  • prchix
    prchix 2 سنوات قبل +8

    Great video. I interviewed for a job that requires public speaking and just the thought of even getting hired and preparing to speak has me shook. This video is full of great tips.

  • * s
    * s سنوات قبل +5

    "A Q&A session is an opportunity to clarify, to understand what people are saying"- Seeing it as an opportunity rather than a challenge and a threat. That whole sentence changed my life

  • Fadila Razaq
    Fadila Razaq سنوات قبل +9

    This is an excellent training, I have gotten so much value from it especially about the structure 'What, So What and Now What ' - This can be really helpful especially in Sales conversation and engagement with cold leads. Thank you Matt

  • Kimberly Lagman
    Kimberly Lagman 2 سنوات قبل +30

    This is really educational, entertaining & inspiriing. Unlike other speakers, he is very entertaining because it is obvious that his speech has a personal touch in it and it is not something that was memorized. As an inspiring tour guide and ESL teacher, this is something I would like to achieve. Kudos to the speaker!

    • MasterTalk
      MasterTalk 2 سنوات قبل

      Glad you enjoyed it Kimberly, yeah Matt's got great content, really enjoy his videos!

  • RoyalIsis
    RoyalIsis 2 أشهر قبل

    I really enjoyed this 🙌 felt like I was there and such a great teacher and I love the way he interacts to keep it interesting, makee want to listen more.

  • NYC Metro
    NYC Metro 2 سنوات قبل +37

    Notes.
    Anxiety Management:
    -Notice and accept you're being nervous, this avoid it to spin up
    -Reframe, you're having a conversation, not a performance
    .ask questions
    .use conversational language
    -Be present-oriented, don't think about consequences, just focus on the moment
    Ground rules:
    1. Get yourself out of the way, stop looking for perfection, "dare to be dull"
    2. See the communication moment as an opportunity (for example to land more effectively your message)
    3. Slow down and listen
    4. Respond telling a story (having a structure)
    .Structure #1: problem, solution, benefit
    .Structure #2: what is it? why is important? what are the next steps? (what, so what, now what)

    • GrandMasterShim
      GrandMasterShim 2 سنوات قبل +2

      I have studying to do. So I'm procrastinating productively by watching this video.

  • Omar Yassin
    Omar Yassin سنوات قبل +36

    The video is more inspiring than informative, knowing that it's very informative already.
    But seeing you as a successful example is boosting us as well to do so ❤️

  • Garrick Pinon
    Garrick Pinon 6 أشهر قبل +2

    I have no idea how I am just now blessed enough to discover Matt Abrahams but he has a new fan! I have been meaning to watch this for while but as I was talking my morning meditation walk I tuned in to his Grit & Growth Podcast episode and just had to finally watch this.

  • Joon Kim
    Joon Kim 12 أيام قبل +3

    Matt Abrahams at Stanford GSB has been providing excellent insights for business leaders.

  • Wisdom And Understanding
    Wisdom And Understanding سنوات قبل +26

    Communication is AMAZING. It's ART all by itself. COMMUNICATION IS NOT ONLY VERBAL. Obviously, BODY LANGUAGE is essential as well. Not to mention. It's the SIMPLICITY for me. This Gentleman is literally having a conversation about CONVERSATION which equals, communication. Effective communication!
    ~ LISTENING. ✨

  • Health and Fitness
    Health and Fitness  سنوات قبل +4

    Am really grateful for this presentation.
    I have always been nervous to ask my customers when they are paying their debts but now I feel able with structuring

  • Pallavi Agarwal
    Pallavi Agarwal سنوات قبل +38

    Takeaways - "Get out of your way", "Be in the moment" ----> "Do not pile up conversation in your head", "Don't be nervous", "Do some exercises like speaking a tongue twister", "Make your presentation a conversation, it also helps in listing down questions first", "Slow down and listen"

    • Daniel Johansen
      Daniel Johansen 6 أشهر قبل

      Hello there how are you doing today 👋👋👋

  • Manaia Pelesasa
    Manaia Pelesasa 2 أشهر قبل +18

    18:22
    Stock piling
    23:20
    Reacting rather than responding
    Dare to be dull
    25:56
    See things as an opportunity
    33:49
    Slow down and listen

  • Olive Peters
    Olive Peters 2 أشهر قبل +2

    The most inspiring thing about this video for me is his confidence while speaking and teaching
    The flow is smooth and worth emulating

  • Abi Firmansyah
    Abi Firmansyah سنوات قبل +46

    04:53 Manage the anxiety
    06:42 How to manage anxiety
    1. Greet (acknowledge) the anxiety
    2. Reframing public speaking
    (Its not Perform, but Conversation)
    09:33 Start with question
    10:53 use conversational language

  • Andreea Pavel
    Andreea Pavel 6 أشهر قبل +6

    I wish I would have watched this video before one interview that I had, the moment that anxiety came I was in trans mood :))I will use this next time
    This is the best part of internet, we have so much information at one click away
    Thank you!

  • Rich Adonis
    Rich Adonis 2 أشهر قبل

    I'm cleaning up my room and I was looking up some podcasts to listen to but then I came across with this video, and I'm glad I did. Really enjoyed it, and learned a whole lot about how I should speak to a variety of audiences.

  • Aldrin Asuncion
    Aldrin Asuncion 2 أشهر قبل +1

    thank you for this honestly, sometimes the answers seem easy but just dont realize what we do everyday with our time can effect our whole week or month.

  • Cheow Wei Koay
    Cheow Wei Koay سنوات قبل +26

    A good talk that deserves the speaker's name on the title- Matt Abrahams, and a completed intro in the brief.

  • DCELESTIAL
    DCELESTIAL سنوات قبل +3

    This video just change my perspective towards public speaking and answering questions when asked with meaningful content in it. Thank you for this awesome video.Liked and subscribed!! 👍

  • - Queen MK -
    - Queen MK - سنوات قبل +2

    It was a beautiful trip to a successful presentation and still relevant to today’s time. Thank you.

  • Adam Shahir
    Adam Shahir 2 سنوات قبل +9

    Great talks indeed from communication expert Matt ABRAHAM. Thank you very much sir for your training online...

  • Sana Bhabie
    Sana Bhabie 2 سنوات قبل +779

    First time in my whole life watching a video with 58min without getting bored even a second!!

  • Big Slimm
    Big Slimm 2 سنوات قبل +6

    This was entertaining and informative. I'll definitely use the gift giving exercise. 👍🏾

  • ermias nigatu
    ermias nigatu 5 أشهر قبل +2

    This was really educational and kept me engaged the whole time. The skills i learned in this conversation is one that will cary on with me!

    • Dennis Raymond
      Dennis Raymond أشهر قبل

      You're absolutely right...... Good evening how are you doing over there it's a lovely day that the lord has made.

  • Thomas Lefort
    Thomas Lefort 2 سنوات قبل +72

    Just watching him is a lesson in itself, such a professional speaker!

    • Edith Bannerman
      Edith Bannerman أشهر قبل

      @Hello there, how are you doing this blessed day?

  • Isaac Ludwig
    Isaac Ludwig 4 أشهر قبل +1

    i’ve had job interviews that went so well just because i admitted the fact that i was nervous, not only did it show im honest about how i feel, it also showed i cared.

  • Alienor Belesta
    Alienor Belesta 2 سنوات قبل +10

    as a French teacher trainer, I have to plan next weeks a training about how the emotions are involving in the different steps of writing production. your lecture helped me so much with how to deal with different kind of people. I'm also quiet surprised with the profil of your audience. by the way, thank you so much .

  • Online Sai Dasa
    Online Sai Dasa 6 أشهر قبل +8

    Namaste
    A few tips to decide communication mode
    1. Call/Meeting
    a) If urgent needing two way communication
    b) Complicated discussion on multiple topics which would be tedious to document
    c) Informal, friendly discussion
    d) Discussion with multiple people for brainstorming etc.
    2. Email
    a) Formal needing documentation
    b) Holistic expression of ideas
    c) Requires series of discussion and keeping track of history
    d) Generally non urgent , where response can wait
    3. Chat
    a) Quick discussions requiring less time and where it is known that the other party is available to respond quickly/online
    b) Short messages where response can wait
    c) Expressing ideas using Emoticons

  • Trí Vũ Gia
    Trí Vũ Gia سنوات قبل

    1 control anxiety be in the present
    2 get out of your own way, like broken rythm
    3 see challenges as opportunities
    4 structure
    Issue
    Solutions
    Benefits
    Extra : paraphrasing

  • Rohith John
    Rohith John أشهر قبل +3

    Brilliant talk....shows the way how to engage with audience effectively ❤

  • Bake_menow
    Bake_menow سنوات قبل

    Its very important to really feel and believe in what you want to say and you will be effective but also its very important to train yourself so thanks alot for this video

  • TheDangleroni
    TheDangleroni 5 أشهر قبل +16

    Great educational video! Is there any chance you can upload the worksheet that was handed out in the lecture for viewers to reference (I'm curious to know what some of the other structured techniques are)? Thanks!

    • Neha
      Neha أشهر قبل +1

      Its available on the website he mentioned i.e. No freaking speaking

  • Raymond Jones
    Raymond Jones 2 سنوات قبل +18

    I am so glad I listened to this (again), it finally took hold. Your students are so lucky to have you as an instructor.

    • Edith Bannerman
      Edith Bannerman 2 أشهر قبل

      @Hello there, how are you doing this blessed day?

  • Erika Alyza Fajardo
    Erika Alyza Fajardo 3 أشهر قبل +12

    It's my first time to be focused with this kind of content or talk. I am currently on my stage where I am looking for a career that I will enjoy for the rest of my life. I have observed that majority of the audience are in their 50 to 80s I think and already took their MBA degrees in Stanford, and they are still attending this kind of talk make me realize that life is an everyday learning, and we should continue educate ourselves no matter achievements we have. The speaker speaks clearly which is very good for me as a listener who's not a native speaking in English.

  • Mariam Awhai
    Mariam Awhai 2 سنوات قبل +1

    I participated in the tongue twister test and I have to admit that I find it very much fun and genuine in getting out of my own way

  • Pankaj Gohil
    Pankaj Gohil 15 أيام قبل

    Much love and gratitude for this amazing informative session

  • Rob Chiappone
    Rob Chiappone أشهر قبل

    Thank you for offering this information. I am a nervous speaker and appreciate your tips on how to manage this condition.

  • bosco njoroge
    bosco njoroge 16 أيام قبل

    Of all the videos i watch on AR-cams,,,this is the most beneficial one av come through,,,I never thought am struggling when it comes to spelling out words quickly,,,😃😃😃 this is fantastic,,,well done 👍

  • 아이셰Ayse Nur
    아이셰Ayse Nur 2 سنوات قبل +19

    This felt like an educational stand-up, and I'm so here for it!

  • ahmed khan
    ahmed khan سنوات قبل +28

    This seminar is the best example of what he taught us.

  • Vik._🍉
    Vik._🍉 4 أشهر قبل +9

    He’s definitely someone who can make you admit everything just by his personality

    • Dennis Raymond
      Dennis Raymond أشهر قبل

      You're absolutely right...... Good evening how are you doing over there it's a lovely day that the lord has made.

  • Blissa’s
    Blissa’s 17 أيام قبل

    wow this was so awesome, had so much fun while doing my assignment and listening to it at the same time:)

  • Vivian Nguyen
    Vivian Nguyen سنوات قبل +1

    i dont have to act dull cuz thats how i talk every time. but after watchin this video, i feel it helps me a lot. thanks so much, sir. what i can distill from this is make urself and the listeners feel comfy, engaged and feel the opportunity to communicate and engage, not as a hassle or challenge. and also, i have to think and listen deeply while speaking in the moment. this video has been a blast, i laughed even when i didnt play the games. plus, seeing pp getting joyment from the conversation is one of my fav parts.

  • Bunmi Oladele
    Bunmi Oladele أشهر قبل +1

    This session is awesome. It’s so impactful. Thanks

  • Linh Doãn
    Linh Doãn 2 سنوات قبل +40

    Wowww guys, I accidentally searched for some communication tips and this video popped up. It has been a life-saver. Just nearly 1 hour, all practical strategies and tips come in one-pack, well-delivered. The speaker talks passionately and enthusiastically, his body movement is perfect, and that's what we can learn.

    • Linh Doãn
      Linh Doãn 2 سنوات قبل +1

      @Tiny Rocky Planet I live in Vietnam, and we’re over the pandemic for almost half a year; currently I’ve taken part in a speaking club, hence this video is still useful for me.
      FYI, last semester (Jan - May), I used Zoom and teachers still required students to film presentation videos as if we were standing in front of a room full of listeners, and that explain why I searched for this video.

  • Daniel Boms
    Daniel Boms 2 أشهر قبل

    This is comprehensive, enjoyable and well appreciated.

  • Des b
    Des b سنوات قبل +14

    Great presentation! The interactive structure really helped me to open my mind and think in ways I haven’t before to build fundamental and important skill sets.

  • VoidStorm
    VoidStorm سنوات قبل

    Best video I've watched on AR-cams about communicating efficiently. I'm going to definitely apply some of these techniques.

  • TheOutsider Jess
    TheOutsider Jess سنوات قبل +1

    This ted talk is absolutely perfect for me I'm absolutely terrible speaking off the cuff and this is one of the few Ted talks my Professor made us listen to and I listened to the entire thing

  • Iga Edwin
    Iga Edwin 7 أيام قبل

    Am really filled with ineffable joy, me listening to this lecture, makes me pristine. 🥰🙏

  • Oumaima El Omari
    Oumaima El Omari 2 سنوات قبل +9

    You know why u kept watching this till the 58th min and the 20th second? becoz of one thing.. He was talking spontaneously!! He wasn't distant from his audience and he used an understandable vocabulary.
    Am going to read his book and look for other "conversations" of him.
    Worth watching 👍

  • Arnold Jansen
    Arnold Jansen سنوات قبل +11

    what is outstanding for me is, many old people want to hear and attend the seminar, and frequently ask the speaker how to talk effectively in order to talk without creating an altercation and ambiguity. Because I often see and feel, some of them are always feeling "I have been living in this world for a long time and you don't have the right to teach me how I live, specifically how to communicate with each other". But, amazingly, they're trying to listen and learn about it. I really appreciate those old people, furthermore, shout out to the speaker who gives a stunning presentation and education.

    • Edith Bannerman
      Edith Bannerman 2 أشهر قبل

      @Hello there, how are you doing this blessed day?

  • Eduardo Gomez
    Eduardo Gomez سنوات قبل +2

    Great speaker, very inspiring. I will work on those steps to improve my speaking. Thank you.

  • aditya agrawal
    aditya agrawal سنوات قبل +1

    He has answer to everything. God Level Communication Expertise

  • Gen xian
    Gen xian أشهر قبل

    as a stutterer, it's really helpful for me to manage my anxiety.

  • furbabylover
    furbabylover 2 سنوات قبل +96

    I randomly clicked on this video just because I had time to kill but as soon as I heard the lecturer starts speaking, I was engaged in this lecture like I was allured by an addictive thing. I think this is truly an amazing lecture that everyone must watch regardless of whether or not you're a good speaker. Because apart from the lecture topic, the energy that he has and the power that the lecture itself gives me especially while watching people interacting with each other during this hard time, the pandemic, where I'm compelled to social distance myself, is so so helpful. Again, it was such an amazing and powerful lecture for overcoming my social anxiety, let alone for my knowledge.

    • Koi Axe
      Koi Axe 2 سنوات قبل

      Notes.
      Anxiety Management:
      -Notice and accept you're being nervous, this avoid it to spin up
      -Reframe, you're having a conversation, not a performance
      .ask questions
      .use conversational language
      -Be present-oriented, don't think about consequences, just focus on the moment
      Ground rules:
      1. Get yourself out of the way, stop looking for perfection, "dare to be dull"
      2. See the communication moment as an opportunity (for example to land more effectively your message)
      3. Slow down and listen
      4. Respond telling a story (having a structure)
      .Structure #1: problem, solution, benefit
      .Structure #2: what is it? why is important? what are the next steps? (what, so what, now what)

  • Ben Davis
    Ben Davis سنوات قبل

    This was very helpful presentation and I will definitely be watching more of these soon.

  • 057 Hridoy Nath
    057 Hridoy Nath أشهر قبل

    Very interesting and interactive session ❤

  • Joram Otieno
    Joram Otieno 8 أشهر قبل +2

    The biggest problem am having is fear is not that I can't speak but fear is limiting me from being confidence while saying something especially in public

  • More To Medicine | with Emmanuel J. Dean

    Seeing experiences that are “scary” instead as opportunities is a game-changer

  • Perry Talor
    Perry Talor 2 أشهر قبل +149

    If you wanna be successful, you most take responsibility for your emotions, not place the blame on others. In addition to make you feel more guilty about your faults, pointing the finger at others will only serve to increase your sense of personal accountability. There's always a risk in every investment, yet people still invest and succeed. You must look outward if you wanna be successful in life.

    • Smith Hall
      Smith Hall 2 أشهر قبل

      Please I need someone to help me trade or invest the forex or crypto market because I'm tired of trading in losses myself. I've blown my account twice and it's frustrating.

    • Bell Mike
      Bell Mike 2 أشهر قبل

      the market is profiting if you are using a good broker or account manager to help out with trades or provide signals

    • Tony Richards
      Tony Richards 2 أشهر قبل

      I'm a living testimony of expert Naomi, she has been trading for me for months now

    • Richard Brown
      Richard Brown 2 أشهر قبل

      yeah she does , and in my opinion, it's a huge one and chance for you to change your life with trading.. I just bought my dream Mercedes from last week's profit. All thanks to her expertise.

    • Smith Hall
      Smith Hall 2 أشهر قبل

      Do you happen to know her contact info and /or willing to pass on her info? I'd really appreciate it.

  • Mike Wolczyz
    Mike Wolczyz سنوات قبل +8

    Some very helpful tips that can be used in any setting. Great information given by the speaker, but extremely easy to listen to. His speech patterns were very easy to follow and not distracting mannerisms. I will definitely read his book and review his website.

    • Edith Bannerman
      Edith Bannerman أشهر قبل

      @Hello there, how are you doing this blessed day?

  • SOTOCANDO Alquimia Sonora
    SOTOCANDO Alquimia Sonora سنوات قبل +1

    Im a brazilian english learner, and was amazed with the tips he gave, yes, and.. ill keep my life goal to estimulate the non structured comunication, that i've started with music by using random and not quite easy to anticipate rythms, and that improvisation based antistructure is one thing that is much more natural to portuguese language and way of thinking, and i say this not because im a brazilian, but because i finded this sui generis característic on the process of learning how the english language are used, talked or studied even by the natives.. its a language issue but not in the bad way, cause many different nuances are present just in english, like the use of pronoums and everything about the choice of words, think the linguists or the social scientists states that language is not just words different its a different way of expressing yourself, thinking and to organize your mental os internal speech... im not an language especialist much less an english expert so if something ringged your brain bells or got you interested, im just glad . Thnks

  • Ramganesh Gopinath
    Ramganesh Gopinath سنوات قبل +43

    Great workshop, even for the online video watchers consider this a fun and healthy workshop.
    The final words of this video actually got me my first job after PG Diploma i.e., asking for guidance. It is a powerful tool and really helps to connect with the person.
    Stay happy and healthy!

  • Ryan Frizzell
    Ryan Frizzell 2 أشهر قبل

    Great presentation. With this my communication will improve and be better received by the people that I communicate too. Thanks!

  • chaging1
    chaging1 سنوات قبل +1

    Good information!
    I like the way he teaches his professional methodologies!

  • Andrew Clark
    Andrew Clark 2 سنوات قبل +25

    Notes, general ideas, and summary:
    Agenda of being an effective speaker regardless of it's planned or spontaneous Follows:
    1. Anxiety management.
    2. Ground rules.
    3. Speaking spontaneously.
    - Anxiety management
    85% of people are nervous when they speak in public. Anxiety isn't inherently a bad thing it can help you focus. However, excessive anxiety could impair our ability to speak spontaneously.

    The techniques used in anxiety management:
    - When anxiety symptoms kick in few minutes before public speaking (as in gurgly stomach, shaking limbs, etc.), just be mindful about them, acknowledge them and don't resist them "We simply greet our anxiety and say hey" Take a deep breath and don't let anxiety spiral out of control.
    - Re-framing public speaking as a conversation and not a performance. There is no "right" or "wrong" way of presenting (although there are certainly better or worse ways). there are multiple ways to make it as a conversation like:
    - Start with questions: they are dialogic in nature. They could be rhetorical, polling, or simply asking for information.
    - Using conversational language. Using an inclusive language and not distance the audience from ourselves and the speech, in addition to having a relaxed body language.
    - Be present oriented. Don't think about the far future. This in turn will clear your mind and make you less nervous. There are some ways of becoming present in the moment such as doing pushups, walking, listening to music, tongue twisters (they can help in warming up the voice as an added benefit) or it could be anything that brings the attention and use some cognitive resources.
    - Ground rules for being comfortable in speaking in spontaneous situations
    - Get out of your own way. Dare to be dull. Don't worry about being perfect or doing stuff flawlessly. Improvise, don't stockpile information, let your brain act spontaneously. Train the skill of improvisation. Because aiming at greatness could be in your way due to over evaluation, and over analyzation which leads to freezing up.
    - See things as opportunities and not as challenges or threats. Make it a conversation and don't make it an adversarial situation. Make it an opportunity to clarify and explain what's in your head, and understand what people are thinking. Take a "Yes, and.." approach instead of "No, but..".
    - Slow down and listen. "You need to understand the demands of the requirement you find yourself in, in order to respond appropriately". Don't jump to conclusions without gathering enough information. So, slow down and listen to understand and be in touch with the receiver to fulfill your obligation as a communicator. "Don't just do something, stand there."
    - Tell a story. Respond in a structured way. Having a structure is key to having a successful spontaneous, and planned speaking. It increases processing fluency which is how effective we process information. We process and retain structured information 40% more reliably and accurately than non-structured ones. For example to memorize a string of 10 numbers we structure them into 3,3, and 4 numbers. Structure helps us Remember.
    A couple of useful structures:
    - The "Problem > Solution > Benefit" Structure. You firstly start talking about what is the problem. Then talk about a way/ways to solve the problem. And finally, talk about the benefit of solving it. Never lose your audience. Set expectations and provide a structure to keep the listener on track. And this structure helps with that. Could be re-framed as "Opportunity > Solution [steps to achieve it] > Benefit"
    - The "What? So what? Now what?" structure. Start firstly by talking about what it is. Secondly, why is it important . And then what the next steps are. This is a good formula for answering questions, and introducing people [Who they are? Why are they important? And what to do next with them (listening,drinking, etc..)]. In a spontaneous speaking situation we have to think about two things simultaneously. Figure out what to say and how to say it.
    Practicing these structures is a key skill for effective spontaneous thinking. "Structure sets you free."

    • Edith Bannerman
      Edith Bannerman 2 أشهر قبل

      @Hello there, how are you doing this blessed day?

  • TRINH CONG DIEU HUONG TRAN
    TRINH CONG DIEU HUONG TRAN أشهر قبل

    Thanks!
    Personally, I'm a great speaker! I have learned to do many research, presentation & speech in school!
    The only problem I have
    in public is, when someone gives me, the creepy feeling about her/him. Sometimes it doesn't take much, but just a simple glance!
    I will try to have better preps before I go somewhere next time, maybe that would help!

  • S.T.A.R.S. of R.C.
    S.T.A.R.S. of R.C. سنوات قبل +243

    03:13 Responding to cold calls
    04:37 Anxiety management
    07:20 Mindfall management
    10:26 Use conversational language
    17:00 Get ourselves out of the way
    24:15 Get out of our own way
    39:15 Value of structure
    49:35 Acknowledge the emotion

    51:26 physical participation
    54:42 Cultural expectations

    • Shantanu Kumar
      Shantanu Kumar سنوات قبل +4

      You missed one important point.
      36:33 - A couple kissing

    • ermworm
      ermworm سنوات قبل

      ex, experience Esa

    • Nazri Buang
      Nazri Buang سنوات قبل

      Lies again? FAS FUS

    • BushyTurbster
      BushyTurbster سنوات قبل +1

      5&6 is no different…?

    • ali khalil
      ali khalil سنوات قبل

      Thank youuu

  • J KG
    J KG 2 أشهر قبل +1

    Brilliant video for self-development. We overanalyse and evaluate when we think I want to give a great performance but if we dare to be boring , dare to face rejection therefore dare to be imperfect. Don’t use “No but…” (this is defensive), use “Yes and..” ( you can encourage someone to share more of whatever they say is strange to you).

  • ZIXI Men
    ZIXI Men 2 سنوات قبل +1

    Thank you AR-cams for recommending this fantastic and informative video to me.
    I am not a native English speaker, but I almost got every detailed point the the speaker is conveying.
    But I am struggling to catch up what audiences said.

  • Jessica Smith
    Jessica Smith 7 أشهر قبل

    This was great! Thank you 🙏🏽

  • Armani Talks
    Armani Talks سنوات قبل

    Impromptu speaking is an art and a lot like basketball
    The main point is the hoop. The words are the ball. How you use the words are the variety of dribbling motions
    When all 3 come Into alignment, rapid thinking and clear speaking is unlocked

  • Arun
    Arun سنوات قبل

    Interesting presentation and great talk! Watched from start to end, great tips to practice

  • Abdul Raheem
    Abdul Raheem سنوات قبل

    What An Excellent Lecture I have ever seen on AR-cams you made it meaningful.
    JAZAKALLAH.

  • Prasad Patil
    Prasad Patil 2 سنوات قبل +2

    One of the best on public speaking. This really is an eye opener.